Terms & Conditions

Terminology

We, us, ourselves = St Neots House Clearance

You, your, yourself = The Client

This is not a legally binding contract, but an outline of our Terms & Conditions relating to the House Clearance services that we provide, and you the client.

Terms & Conditions

1. The business name of (St Neots House Clearance)
2. The services undertaken by (St Neots House Clearance) are described by the term House Clearance.
3. House Clearance is used to describe the following services, any combination of which may be used during the job in question;
   1. Removal of all contents for disposal from the property and any other buildings or structures relating to the property.
   2. Disposal whenever possible will mean recycling items form the property, donating to charity at our discretion and agreement or staff reuse. There are, however, instances where recycling and charity donations are not possible as local facilities do not exist or because certain items cannot be recycled or donated to charity.
   3. The House Clearance may involve some items being broken up if they are too large, bulky or heavy for removal from the property in one piece, or in instances where removal in one piece may risk causing injury to staff or property. We (St Neots House Clearance) will always ask permission to break up any items for removal from the property and remove any debris left over from any item broken up where necessary and possible.
   4. Ownership of any items removed from the property transfers to we (St Neots House Clearance) our company for disposal, charity donation, staff reuse or other means of recycling as we see fit. If we (St Neots House Clearance) find any valuables in the property we will hand over the valuables at all times.
4. During any telephone calls/emails and other correspondence prior to the House Clearance, we (St Neots House Clearance) will need the following information from you (The Client);
   1. The full address and postcode of the property requiring clearing and any contact details such as telephone number, email address etc.
   2. The size of the property, including the number of bedrooms and reception rooms.
   3. Details of any lofts, sheds, garages, or outbuildings to be cleared.
   4. Details of any items of furniture or contents from the property which are large, heavy or unusual or may be hazardous.
   5. Details of the type of House Clearance which can be classified as the following; Standard House Clearance, Cluttered Rubbish Removal, Verminous Rubbish Removal, Cluttered and Verminous Rubbish Removal, Commercial Property Clearance, Hoarders’ Rubbish Removal, Extreme Rubbish Removal, Squalor Rubbish Removal, Unattended Death or Undiscovered Death Rubbish Removal which are all services as described on our website and services we (St Neots House Clearance) provide.
   6. Details of parking and access to the property, and any other restrictions which may prevent (St Neots House Clearance) undertaking the House Clearance in our normal manner.
5. Based on the information given in part (4) by you (The Client) a fee will be quoted for the House Clearance. This fee will include the typical House Clearance service, and any other specific add ons specifically discussed during the conversations and agreed with us (St Neots House Clearance) by you (The Client). We reserve the right to charge an additional fee for the removal of any items that were not explained to us prior to the quotation or undertaking of the House Clearance.
   1. It is down to you (The Client) to provide us (St Neots House Clearance) with all of the necessary and relevant information pertaining to the House Clearance before we (St Neots House Clearance) “book” the House Clearance into our system or diary or prior to/and during the actual commencement of the House Clearance.
6. The House Clearance fee will typically include up to 1 tonnes of waste removal and disposal from the property. We (St Neots House Clearance) have found from experience that this weight covers the clearance of most average standard 2 bedroom properties. If it looks likely that there will be excess weight then we (St Neots House Clearance) will endeavour to bring this to your (The Client) attention at the start of the House Clearance, or as soon as it is recognisable.
7. If any of the information requested in part (4) concerning the House Clearance is omitted, misrepresented or withheld then we (St Neots House Clearance) reserve the right to charge an additional fee or fees. The fee quoted will be based mainly on the anticipated time to clear the property or items, the quantity and weight of items for removal and disposal and if any of the items are deemed hazardous to our staff or require specialist disposal. If any factor comes to light, not previously disclosed, which will increase the time taken to carry out the House Clearance, or will increase weight/volume of items requiring removal then a fee will be charged to cover these costs. As before, we (St Neots House Clearance) will endeavour to bring this to your (The Client) attention at the start of the House Clearance or as soon as it is recognisable.
8. Unless specifically instructed otherwise, all items will be removed from the property and disposed of as part of the House Clearance. Unless such items are described typically as fixtures and fittings (any item directly fitted to any wall).
9. Unless instructed otherwise, in a typical House Clearance, we (St Neots House Clearance) will leave the carpets and other fixtures and fittings. If you (The Client) require carpets to be uplifted or other fixtures and fittings, please agree this in the conversations/correspondence prior to the quotation and agreement of the House Clearance or prior to the undertaking of the clearance. On occasion we (St Neots House Clearance) may suggest uplifting carpets, underlay or other fixtures and fittings if they are in a particularly poor or dirty condition. We (St Neots House Clearance) would do so on the belief that such removal will assist the sale/let of the property, or from previous experience that Housing Associations and Local Council Authorities will charge you (The Client) a fee for the uplift, removal and disposal of said carpets and other fixtures and fittings.
10. We (St Neots House Clearance) may charge an additional fee towards the removal of additional fridges, freezers and chemical materials such as house-hold paint and oils due to restrictions regarding disposal of these items.
11. House Clearance jobs are not written/submitted into the diary or system until you (The Client) specifically confirms that House Clearance is “booked”. At this point we (St Neots House Clearance) will book in no other House Clearance for the date in question, and we (St Neots House Clearance) will not book in House Clearances on adjoining days which would mean that we (St Neots House Clearance) would not be able to undertake your (The Client) House Clearance job as agreed between us (St Neots House Clearance) and you (The Client).
12. We (St Neots House Clearance) require 48 hours notice for any cancellation or postponement by you (The Client). There will be no charges applied for any cancellation or postponement given to us (St Neots House Clearance) within the 48 hours period.
13. If you (The client) decide you (The Client) no longer want us (St Neots House Clearance) to carry out the House Clearance once we (St Neots House Clearance) have arrived at the property you (The Client) will be charged half the price (50%) quoted to clear the property which will cover our (St Neots House Clearance) staff wages and fuel costs. When we (St Neots House Clearance) “book” your (The Client) House Clearance into our (St Neots House Clearance) diary or system we keep that date or dates free for you (The Client) that could otherwise be allocated or giving to another client.
14. If we (St Neots House Clearance) cannot fulfill the appointment to clear your (The Client) property we will give you (The Client) 48 hours notice. If we cannot fulfill the appointment to clear your (The Client) property on the actual day of the House Clearance we will inform you on the actual day. We (St Neots House Clearance) will only ever cancel or postpone a Rubbish Removal due to severe weather, illness or injury to any of our (St Neots House Clearance) staff or if our (St Neots House Clearance) vehicle is broken down or inoperable.
15. We (St Neots House Clearance) reserve the right to walk away from any House Clearance “booked” at any point during the House Clearance process if we (St Neots House Clearance) deem the property unsafe, hazardous, reveals a conflict of interest or if you (The Client) become violent, abusive or someone we feel that we (St Neots House Clearance) cannot work alongside to clear the property. We (St Neots House Clearance) cannot be held liable for any House Clearance not completed in full or part by ourselves (St Neots House Clearance).
16. The House Clearance fee is payable once the House Clearance has been completed and is due from the date of the completion of the House Clearance or within an agreed notice of days typically between 7-21 days as shown on all invoices. We (St Neots House Clearance) require payment by either cash, cheque or direct payment in to our bank account.
17. Once payment has been received a full invoice will either be handed to you (The Client) in person, mailed directly to an address supplied by you (The Client) or via e-mail as again supplied by you (The Client). We (St Neots House Clearance) will only supply one invoice. If you (The Client) require any additional invoices please submit your (The Client) request via e-mail to us (info@stneotshouseclearance.co.uk).
18. Once the House Clearance has been completed we (St Neots House Clearance) will hand you (The Client) in person, mailed directly to an address supplied by you (The Client) or via e-mail as again supplied by you (The Client) a full Waste Transfer Note. We (St Neots House Clearance) will only supply one Waste Transfer Note. If you (The Client) require any additional Waste Transfer Notes please submit your (The Client) request via e-mail to us (St Neots House Clearance).

Our (St Neots House Clearance) Personal Guarantee To You (The Client)

1. We (St Neots House Clearance) based on the information supplied by you (The Client) will give you (The Client) a full quote for the House Clearance and any additional fees prior to the “booking” of the House Clearance.
2. We (St Neots House Clearance) guarantee the quote provided and any additional fees outlined will be the maximum you (The Client) will pay for the House Clearance after the completion of the House Clearance where all terms have been agreed.
3. We (St Neots House Clearance) guarantee to send 2 or more of our (St Neots House Clearance) staff to carry out the House Clearance using one of our (St Neots House Clearance) large Luton Box vans as described and advertised on our (St Neots House Clearance) website and any other literature or promotional materials.
4. We (St Neots House Clearance) guarantee our (St Neots House Clearance) staff will be fully uniformed and equipped with the necessary tools, equipment and PPE to carry out the House Clearance.
5. We (St Neots House Clearance) guarantee to take away upto (but not exceeding more than unless otherwise discussed and agreed) 1 tonnes of house-hold items where described and instructed by you (The Client) to be recycled, donated to charity and disposed of in a legal and environmentally friendly way where possible.
6. We (St Neots House Clearance) guarantee to keep you (The Client) informed at all times regarding every aspect of the House Clearance process and costs.

St Neots House Clearance reserve the right to amend or change these Terms & Conditions at any time.